Towards Multimodal: A Telecom Perspective

The emerging area of Multimodality can be well demonstrated in the operation of a Telecom. Within France Telecom there are thriving fixline, Internet and mobile businesses that can benefit from the use of Multimodal interactions. In todays networks, Multimodal interactions are particularly relevant to the mobile space, where constraints of the network and handset have a driving influence on the interactions available to everyday mobile users. This paper describes some of the concurrent technical issues involved in building Multimodal systems within a Telecom and provides indicators to the future Multimodal concepts.